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Chaining Actions to Value
Source: Wikipedia (public domain) One thing that often is missed by organisations is an understanding of how their complex operations contribute toward the satisfaction of the end user. There are...
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Value Chaining for Government
Ok I’ve decided that we’ll stick who value chains for another week, for 3 reasons…. 1. The more I think about them the more excited I get (I did mention that I’m a bit dorky about this sort of thing,...
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Policy Processing
To me, the intrigue of developing policy (for both internal and external application) lies in two areas. Firstly, in the opportunity to use your imagination to find a new, exciting, better way of...
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A Model for Superior Organisational Alignment and Success – to Recap
I’m nearly 6 months into this blog and thought the time had come to do a recap on the Superior Business Analysis Organisational Model in its entirety and revisit what it is all about. So… last weekend...
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Realistic Rulebooking
A rule book is ‘what’ I’ve identified as the end product of documenting business rules to support the delivery of superior business achievements, but I’ve been revisiting this in my ponderings this...
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Living SOPily ever after
Standard Operating Procedures are – embarrassingly enough – very close to my heart. For me Standard Operating Procedures, otherwise known as SOPs, are standards, knowledge and benchmarks all in one....
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Templation: Anything Worth Doing is Worth Doing Right
Today we’re thinking about forms and templates – those reusable artifacts that mean every time you need to produce a letter or a piece of proof or a report as part of a process, you don’t have to...
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Process Models: A Minor Space Odyssey
The post for this week (or rather this fortnight – you may have noticed that my posts have slipped further apart) will probably prompt a change in my model. Only a small change mind you, but one...
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Intriguing Decision Tables
I’ve been looking forward to this fortnight’s post as it’s on a topic which intrigues me, but that I haven’t explored too much in the past. You see, we’re talking today about decision tables. Decision...
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Fruitful metrics and KPIs – a Story
Imagine you are the boss of a lolly shop selling the most colourful range of fruit chews ever made. Orange and banana, lime and kiwi fruit, avocado and pomegranate, date and dragon fruit… What an...
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Fixing Teeth and Performance Reporting
Performance reporting to some people seems akin to a root canal… except that it keeps happening over and over again. Why do I say that? Well, talk to people in many businesses or government...
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Reporting Data off into the Sunset
Over the last couple of posts we’ve been looking at the reporting part of an organisational framework and hopefully you’ll be happy to hear we’re not leaving it behind yet. Conversely, if you’re well...
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Deeming Deming and Profound Knowledge
W. Edwards Deming was, amongst many things, a statistician, electrical engineer and author who lived from 1900 to 1993. He is fascinating to read about – someone with varied interests who spent much...
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A perfect (brain) storm
We are going to ease into our discussion of useful practices for establishing a solid and successful organisational program with a fairly common one – brainstorming. In fact you might think it is so...
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SWOTting for Goal Setting
Over the last two posts we’ve talked about generic techniques for generating and analysing ideas. However the time has come to move back toward the Superior Business Analysis model and talk about the...
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Applying Logic to the Stars
It’s a good thing that I’d committed to doing the next post on ‘goal frameworks’ because between then and now I might have chickened out. In fact, if you’re a diligent follower of my blog then you...
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Creativity in Catalysing
Today we are going away from traditional management material again to have some fun with the documentation of strategy. You see, writing a mission, goals and principles for your organisation is not...
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Reading for Pleasure or Pain
Identifying the boundaries of your organisation and its operations is a fundamental part of its strategic framework and it generally uses a different skill set to that used in defining its mission,...
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Chartering New Waters in Strategic Thinking
How do you drive out the strategy for your organisation? Is it through brainstorming? Is it a bit more tokenistic and a matter of retrofitting existing activities to defined goals? Or do you have a...
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Taking your business seriously
I seem to mention a certain man, a Mr Ronald G. Ross, an awful lot in this blog. In fact I did some online training with him and his colleague, Gladys S. W. Lam, just the other week, so it’s little...
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